FAQ

Although we recommend use of WIFI for the best possible experience, it is not required to use our service. As long as your connection is 3G or 4G, then you should be fine. If you do experience connection issues then you could connect to WIFI.

You need not own a computer to use the Online Consultation feature of www.patientedu. All you need to do is open an account for yourself in our site and remember the user id and the password. With the user id and password you can access your account from any computer that is connected to the internet.

Yes. If your insurance allows claiming Out patient consultation and investigations you could go for claim.
If you need in patient care in bangalore then you can avail cashless facility in different hospitals.

If you are not satisfied with advise provided online/vedio/phone consultation then you can request refund by writing to info@patientedu.info

You can pay using all mjaor debit and credit cards. For further info please reffer to CCAVENUE who are the payment gateway providers.

Once you write to info@patientedu.info, refund will be intiated to card used for intial payment.

Absolutely. CC Avenue are one of major payment gateway providers with industry standard security.

By using password recovery/reset option.

Yes. It would be e mailed to the mail address provided at the time of registration.

Your information is stored on our encrypted servers inside encrypted databases. Only strong-encryption APIs may access the data via our mobile application. We never compromise on Privacy and we ensure this with world class security.

You will be contacted to re shedule the appoitment at no extra cost to you.

Please e mail to re schedule the appointment at no extra cost.

We endover to provide service on time but if doctor has to attend an emergency then you will be contacted to reschedule the appointment at the earliest.

Yes, of course we provide you with well-experienced, qualified, Council-recognized Physicians, and specialists, who are registered by the board as well as are legally licensed to practice in India.

Yes. Being an online service, JustDoc’s services are available anywhere in India, provided that you have an internet connectivity. It is also preferred if you have a laptop with a microphone & webcam or a mobile phone with a front camera and headphones to make the call so that there are no hassles in a video consultation.

Your health records are confidential information and are kept under highest security & privacy. We keep your data secure through robust encryption methods that protect your personal information at all points.

The cost of consultation varies on the specialization you choose. Each of the video visit cost INR 300 for a 15 min session with an option of repeat consultation if needed within a week.